If you are prompted to enter your password, your email address is set as the primary alias for your Microsoft account, and you need to follow the instructions in the next section to remedy the issue. Enter a different account or get a new one.”, then the email address is not associated to a Microsoft account. If you receive the warning stating “That Microsoft account doesn’t exist. To verify that the email address is associated with a Microsoft account, navigate to, type in the affected email address, and click Next. Verify that the email address is associated with a Microsoft account To correct this situation, you must remove the association between the Rackspace email or Hosted Exchange address and the Microsoft account. In these cases, Outlook is attempting to redirect to Microsoft’s own Office 365® servers, due to the user’s email address being associated to a Microsoft account.

You receive bounce messages that were sent out as Users who have full access to other mailboxes are prompted for a password.

You receive the message “Your mailbox has been temporarily moved to Microsoft Exchange server.'.

You receive the message “Cannot start Microsoft Office Outlook.

A password prompt appears when you open Outlook.

The following issues are indications of Microsoft account conflicts: Applies to: Both User and Administrator.This article discusses diagnosing issues caused by Microsoft® account conflicts when you try to connect to your email through Outlook®.

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